What is a multi-brand help desk?

A multi-brand help desk lets one team run support for several brands from one place. In BlueTweak, you run them from one workspace and switch between them.

How do you manage multiple help desk brands?

Run them from one workspace and switch between them. In BlueTweak, you set up email accounts, knowledge bases and dynamic fields for each brand.

Can we run several brands in BlueTweak?

Yes. You run several brands from one workspace and switch between them.

How does my team move between brands?

Your team works in one workspace and switches from one brand to another.

Can each brand have its own help center?

Yes. BlueTweak lets you give each brand its own help center.

Can we set up a knowledge base for each brand?

Yes. In BlueTweak, knowledge bases are set up for each brand.

How does reporting work across brands?

Reports follow the brand you select. Select a brand and the reports show that brand.

What is set up per brand?

Email accounts, knowledge bases and dynamic fields are set up for each brand.

Product

Run several brands from one workspace

Switch between your brands in one place, with reports that follow the brand you select. AI resolves the routine, and your team handles the rest.

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Gratis proefperiode

Vertrouwd door klantgerichte bedrijven over de hele wereld

Uitdaging

Why support gets harder with every new brand

Each new brand tends to bring its own setup, and the work of running them multiplies.

A separate tool for every brand

Reports to pull together by hand

Help content that's hard to keep in order

Agents logging in and out to change brands

Waarom BlueTweak?

One workspace, set up brand by brand.

Gratis proefperiode

Set up each brand, then switch between them

Set up email accounts, knowledge bases and dynamic fields for each brand. Your team works in one workspace and switches between brands, and reports follow the brand you select.