See the questions your knowledge base can't answer yet
BlueTweak flags topics your knowledge base doesn't cover yet, so you can see where articles are missing. AI resolves the routine and your team handles the rest.
Vertrouwd door klantgerichte bedrijven over de hele wereld
Why knowledge gaps stay hidden
Teams often find out an article is missing only when the same question keeps landing on their agents.
Nobody can see what was never written
Agents answer from memory, each in their own words
Article writing runs on guesswork
Repeat questions look like normal volume
Waarom BlueTweak?
The view that shows you where your knowledge base falls short.
Flags topics your knowledge base doesn't cover yet
Groups them, so you see gaps and not single tickets
Sits in your analytics, not in a separate tool
Shows you what's missing and leaves the writing to you
From a hidden gap to knowing what to write first
BlueTweak flags the topics your knowledge base doesn't cover yet and groups related cases together. Open the view in your analytics and you know what's missing and what to write first.
Knowledge gaps, optimized.
Know what to write first
Stop guessing which article your team needs next.
See the pattern
Related cases sit together, so you see a gap and not a string of tickets.
See where agents are on their own
A gap is a topic with no article behind it.
Stay in charge of the writing
BlueTweak shows the gap. What you write, and when, is your call.
What powers knowledge gaps?
Gap detection
Flags topics your knowledge base doesn't cover yet.
Grouped topics
Related cases sit together.
Analytics view
The gaps sit in your analytics, under Insights.
Your knowledge base
The articles you already have. A gap is a topic they don't cover yet.
Antwoorden op uw vragen
Alle rechten voorbehouden.
