Can I enable AI features later?

Yes. Your agents get AI assistance from day one, and you turn on AI resolutions at your own pace. You pay €0.65 per AI resolution, with a minimum of 100 per agent per month.

What counts as a resolution?

A resolution is a chat conversation handled by the chatbot, a call fully handled by Conversational AI Voice, or an email reply suggested by the AI and sent with little editing. Each counts as one. Resolutions are estimated, not metered automatically.

Do I pay per channel?

No. Every channel and every feature available today is included. You pay €0.65 per AI resolution, with a minimum of 100 per agent per month.

What does the minimum mean?

You pay at least €65 per agent per month. If your team handles more than 100 AI resolutions per agent, each extra one costs €0.65.

Who counts as an agent?

A person who handles customer conversations in BlueTweak. AI assistants don't count. Your agreement states the number of agents.

Do you charge for failed AI conversations?

No. Only full resolutions count.

Is there a minimum contract?

No. There's no minimum contract term. The only minimum is 100 AI resolutions per agent per month.

Yes. A 14-day free trial, no card required.

€0.65 per AI resolution.

Minimum 100 resolutions per agent per month.

One plan. Every feature available today is included.

What your team gets

Resolve faster, cover every market, run it all from one place.

Resolve faster

AI resolves routine chat and voice conversations and drafts email replies, so your agents spend their time on the conversations that need a person.

Aeroitalia: +45% productivity

Cover every market

Translate email and chat in 100+ languages, so one team can serve customers in their own language.

100+ languages

Run it from one place

Every channel, your knowledge base, analytics and insights live in one workspace, not separate logins.

One workspace, one login

Trusted by customer first companies worldwide

BlueTweak

Email, chat, voice and social media messaging in one integrated platform. Every feature available today is included.

€0.65

per AI resolution

Minimum 100 per agent per month (€65), counted across your whole team.

Your first 100 resolutions per agent each month are covered by the minimum.

Talk to sales

WHAT’s INCLUDED in THE license

Tickets

Suggested Reply for email

AI Writing Assistant

Canned responses

One-click connection to your email provider

Routing by channel, language and category

AI Ticket Triage: classification and spam filtering

Translation, 100+ languages

Case summaries

Sentiment detection

Calls

Conversational AI Voice

Every call transcribed

Call transcript translation

Call summaries

IVR and skills-based routing

Click-to-call

Chat

Conversational AI Chat

Real-time translation, 100+ languages

Social media messaging

Chat summaries and transcripts

MORE FEATURES INCLUDED

Knowledge & Insight

Smart Knowledge Base

Knowledge Gaps

Topic Radar

Help Center AI Answers

Public knowledge base and help center

Approval flow for articles proposed by agents

Article translation and summaries

Run the Team

Performance Management

Quality Assurance

Workforce Management: schedules, overtime and payroll periods

Survey (CSAT and NPS)

Multi-brand Support

Platform & switching

Omnichannel inbox

Contact forms

Integrations

Migration from your current helpdesk

View all features

How teams actually adopt AI

Adopt AI at your own pace.

Start with your people

Your agents get AI help on every conversation from day one: summaries, transcripts, translation of email and chat in 100+ languages, and analytics & insights.

Add AI when you're ready

Turn on AI resolutions channel by channel, at the pace that suits your team.

Scale AI as you grow

As AI takes on more, each resolution above your minimum costs €0.65. Your team focuses on the conversations that need a person.

See your number

What would you pay?

Agents

Expected AI resolutions / month

€650

estimated per month

Minimum: 100 × 10 agents = 1,000 resolutions (€650). Your 1,000 expected resolutions are within the minimum, so nothing extra.

Want the full picture? The ROI calculator estimates your resolutions from your chat, email and call volumes, compares BlueTweak with your current tool spend and adds the value of the agent time freed.

Open the ROI calculator →

What's included vs. typical

Compared to a typical support suite

Feature	BlueTweak	Typical support suite
Omnichannel	✓ Included	Often a higher plan
AI help for agents	✓ Suggested Reply, AI Writing Assistant	Often a paid add-on
AI resolutions	€0.65 each, minimum 100 per agent per month	Often a per-seat price plus a charge per resolution
Translation	100+ languages for chat and email, plus call transcripts	Often gated to a higher tier
Analytics & reporting	✓ Included, with Topic Radar and Knowledge Gaps	Basic only; deeper insights cost extra
Skills-based routing & IVR	✓ Included	Often a higher tier only
Multi-brand support	✓ Included	Often a higher plan
Quality assurance & surveys	✓ Included	Often a paid add-on

What our customers have to say

“Transitioning to this customer support platform was seamless for our team. The solution not only met but exceeded our expectations, resulting in a seamless multi-channel communication system.”

Liviu Barbu,

Director of Customer Service, Aeroitalia

Read full story

"BlueTweak transformed our customer support operations. Its omnichannel platform and user-friendly interface streamlined communication. Highly recommended for any BPO."

Alexios Grammatopoulos,

Head of Global Operations Support Functions, Conectys