Is BlueTweak compliant with data protection regulations like GDPR?

Yes, BlueTweak is ISO 27001 certified and GDPR compliant. This covers how customer data is handled across every part of the platform, including transcription, translation, and the knowledge base.

Does the AI chat only answer from our own content, or can it make things up?

Conversational AI Chat is grounded in your verified knowledge base, so it only answers from information your team has approved. Anything it's not confident about gets escalated to a human agent instead.

How many languages does the translation feature actually support?

Contact Center Translation detects the language automatically and translates conversations in real time across 100+ languages. Agents can work in their own language while customers use theirs.

Will BlueTweak work with the tools we already use?

BlueTweak connects to your existing stack through native connectors, social messaging channels, and an open API. If you've got a workflow that doesn't match an out-of-the-box connector, custom setups are supported too.

Can we control what's public versus internal in the knowledge base?

Yes, the Customer Knowledge Base gives you full control over what's published externally and what stays internal. AI features only draw on content you've marked as public.

Can BlueTweak support multiple brands from one account?

Yes, BlueTweak is built to manage multi-brand and multi-market support from a single platform. Each brand can have its own knowledge base and workflows while your team works from one shared workspace.

BlueTweak's features

Explore what BlueTweak includes, from AI ticketing and conversational AI to knowledge, translation and migration. Each feature is included in the platform, and is not a separate add-on.

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Gratis proefperiode

Transcriptie van het contactcentrum

Every call transcribed, speaker-labelled and searchable, linked to the interaction.

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Vertaling voor contactcentra

Detect and translate every conversation across 100+ languages, inside the workflow.

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Standaardantwoorden

A shared library of on-brand replies, inserted in seconds inside the workspace.

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Conversatiegerichte AI-stem

Natural voice that resolves routine calls and hands complex ones to a person, with full context.

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Chat met conversatiegerichte AI

Resolve routine chat questions automatically, and escalate the rest with the full thread.

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Integraties voor contactcentra

Connect your stack with native connectors and an open API. No rip and replace.

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Kennisbank voor klanten

Publish a branded help center from the same content that powers your agents and AI.

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Migratie van het contactcentrum

Move to BlueTweak in phases, with your data, history and integrations intact.

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AI-workflowautomatisering

Summaries, routing and macros that prepare every interaction before it reaches an agent.

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AI-ticketbeoordeling

Every ticket sorted, prioritised and cleared of spam before an agent opens it.

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AI-ticketingsysteem

Tickets that classify, route and summarise themselves, so agents spend time resolving, not filing.

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CCaaS Platform

Run the full contact center on one platform, with AI on routine volume and your team on the exceptions.

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Wat ondersteuningsteams zeggen over BlueTweak

“De overstap naar dit klantenserviceplatform verliep voor ons team vlekkeloos. De oplossing voldeed niet alleen aan onze verwachtingen, maar overtrof deze zelfs, wat resulteerde in een naadloos communicatiesysteem via meerdere kanalen.”

Liviu Barbu,

Hoofd Klantenservice, Aeroitalia

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“BlueTweak heeft onze klantenservice volledig getransformeerd. Het omnichannelplatform en de gebruiksvriendelijke interface hebben de communicatie gestroomlijnd. Een echte aanrader voor elke BPO.”

Alexios Grammatopoulos,

Hoofd Wereldwijde Ondersteunende Functies, Conectys