What is an AI readiness assessment?

A short check of how ready your support operation is for AI. It looks at your channels, volume, repeat questions, knowledge base, how agents write replies and how many tools they use, and gives you a result with three things to do next.

How long does it take?

About two minutes. There are eight questions, one per screen.

Do I need to give my email?

No. Your result and recommendations show on screen straight away. You only enter your email if you want the full report sent to you.

What does each result mean?

Early: start with the basics, such as knowing what customers ask and writing the answers down. Building: you have some foundations and some gaps, so close the weakest first. Ready: your basics are in place, so start small with one channel and one topic.

How is the result worked out?

Five of the questions are scored: volume, how much repeats, your knowledge base, how replies are written and how many tools agents use. The total places you in one of the three results. The other answers shape your recommendations.

Your answers stay in your browser while you take the check. If you ask for the full report, we store your email and your result to send it and follow up about it. See our Privacy Policy.