Topic Radar is a BlueTweak view that shows what your customers are talking about. It groups your recent conversations by topic and puts the top topics on one chart.

How can I see what customers are contacting us about?

Open Topic Radar in Analytics. It groups your recent conversations by topic, so you can see at a glance what customers are contacting you about.

How are conversations grouped into topics?

They're grouped from the content of your recent conversations.

How is Topic Radar different from Knowledge Gaps?

Knowledge Gaps shows topics your knowledge base doesn't cover yet. Topic Radar shows what customers are talking about.

How can my team use Topic Radar?

Use the chart in your team's review meetings to talk through what customers are contacting you about.

Does Topic Radar predict what customers will ask next?

No. It shows what customers are talking about in recent conversations.

Product

See what your customers are talking about

BlueTweak groups your recent conversations by topic and puts the top ones on one chart, so you can see at a glance what customers are contacting you about.

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Challenge

Why customer topics are easy to miss

Reports tell you how much came in. They rarely tell you what it was about.

Categories only show what you set up in advance

Themes hide inside busy queues

Reading tickets by hand doesn't scale

Weekly reviews rest on what people remember

Why BlueTweak?

One view of what your customers are talking about.

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What your customers are talking about, at a glance

BlueTweak goes through your recent conversations and groups them by topic. The top topics go on one chart, so you can see what customers are contacting you about.