What is an AI writing assistant for customer support?

An AI writing assistant helps support agents improve a reply while they write it. In BlueTweak it's called AI assist, and it sits in the ticket reply editor.

What can AI assist change in a reply?

AI assist can rephrase, expand or shorten a reply, fix grammar and spelling, change the tone or format, make it clearer, or translate it.

Does AI assist have a brand tone of voice option?

Yes. The AI assist menu includes Brand tone of voice, shown for the brand you're working in.

Can AI assist translate a reply?

Yes. Agents can translate the reply text in the editor before they send it.

Does AI assist send replies?

No. It changes the text in the editor. Your agent decides what gets sent.

Can agents ask for something that isn't in the menu?

Yes. Ask AI to edit lets them type what they want changed.

How is this different from Suggested Reply?

Suggested Reply drafts an answer on email. AI assist helps your agent rework the text in the reply editor.

Product

An AI writing assistant inside your reply editor

Your agents write the reply. AI assist helps them rephrase, shorten, expand, fix grammar and spelling, change the tone or translate it before they send.

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Challenge

Why good replies are hard to write at volume

Agents usually know the answer. Putting it into the right words for this customer is the hard part.

Every agent writes in their own style

The right tone is hardest with an upset customer

Technical answers lose the customer

Long replies bury the next step

Why BlueTweak?

Writing help in the place your agents already reply.

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Write, choose an edit, send

Your agent writes a reply in the ticket, opens AI assist and picks an option, or types what they want changed. The edit applies to the whole draft, and the agent decides what gets sent.